Journal of Business Law and Ethics

Effects of Customer Satisfaction on Bank in India at Tamil Nadu: An Analysis of Indian Bank
J. Rajinikanth, Dr. S.Shahulhameed

Abstract
This study concentration customer satisfaction on Bank in India through an analysis of Indian Bank. The objective of this study is customers satisfaction with a service / product can be measured through a survey of the actual perception of the users or otherwise comparing their actual perfection the study adopted a primary research design and using statistical methods such as tabulation and charts. The study reveals that some of the findings are, regarding the opinion about the service of the Bank, majority of the account holders appreciated the services rendered by the Bank, Regarding the types of loans available by the respondent most of the respondent availed agricultural loan and educational loan, most of respondents are visiting the Bank for the purpose of withdrawing money and to avail loan, and finally the impression of respondents about the employee attitude is normal. The study recommended for improving the CS firstly proper. Steps must be taken to reduce the service charges, proper awareness must be created among the customer regarding power pay smart pay skid e-Bank facility, the Bank has to increase its customers among care centers because in some places there are no such care centers to reduce brands or introduce of bogus cards by any other person the photo card should be issued.

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